Contact Us
Whether you've spotted something that needs correcting, have a question about how we review and rank online casinos for Australian players, or want to discuss a partnership, this is the right place to start. The team behind Casinos Australia reads every message and aims to respond promptly.
What We Can Help With
We cover a wide range of topics on this site — from how we research and rate casinos to responsible gambling tools and support services. Before getting in touch, it's worth checking whether your question is already answered on one of those pages. If it isn't, here's what we're happy to hear about:
- Factual corrections — If you believe something in a review or comparison is out of date or inaccurate, please let us know. We take editorial accuracy seriously and will investigate promptly.
- Casino recommendations or omissions — If you think a site deserves to be on our radar and isn't currently covered, we welcome the suggestion. We can't guarantee inclusion, but every submission is considered.
- Player experiences — If your experience with a listed casino differs significantly from our assessment, we want to know. Real player feedback helps keep our reviews honest.
- Editorial or partnership enquiries — For commercial, media or affiliate questions, please include relevant details so we can direct your message to the right person.
- General questions — Anything else about how this site works, how we score casinos, or how our rankings are put together.
A Note on Our Editorial Independence
Casinos Australia earns revenue through affiliate arrangements — when you follow a link to a casino and register, we may receive a commission. That commercial relationship does not determine rankings or ratings. Operators cannot pay for a higher position, and every write-up includes genuine limitations alongside the strengths. If you believe a review has been influenced improperly, flag it and we will look into it.
What We Are Not Able to Do
We are an independent comparison and review site, not a casino operator or regulator. That means we cannot:
- Intervene in disputes between players and casino operators
- Access your casino account or transaction history
- Process refunds, withdrawals or bonus claims on your behalf
- Provide legal or financial advice
If you have an unresolved dispute with a casino, the most effective step is to contact the licensing authority in the casino's jurisdiction directly, or seek independent advice. For support with gambling-related concerns, please visit our Responsible Gambling page, which lists services available to Australian players.
Response Times
We aim to respond to all genuine enquiries within two to three business days. Messages sent over Australian public holidays or weekends may take a little longer. Correspondence that is abusive, spam or clearly automated will not receive a reply.
Terms and Privacy
Any information you send us is used solely to respond to your enquiry and is not shared with third parties for marketing purposes. For full details on how this site handles data, please read our Terms and Conditions.